The majority of the toys you will find on this site will have an item number assigned to it.  This number can be found to the left of the toy.  If you see something that you are interested in then scroll to the top of the page and click the link that says "Order". This will open up our order form in its own broswer window. Please fill in the order form accurately.  We need to have your correct e-mail address, shipping address, and the items that you are interested in.  Please make sure that your e-mail address is CORRECT.  Many times in the past the e-mail address field has been filled out inaccurately.  If we do not have your correct e-mail address we CAN NOT reply to you. Should you want more than one item simply minimize the order form and continue shopping.

We usually answer all e-mail within 24 hours excluding weekends and holidays. If your item is available you will be notified. Once we respond to your original order inquiry, we will ask you to confirm the order. If you do not confirm the order then your item will not be held for you. So in short, remember to confirm your order when asked to do so.

Robozone now accepts Mastercard, Visa, American Express, & Discover as forms of payment. Our on-line order form is located on a secure server. You do not have to worry about some hacker intercepting your order from us as the order will come to us with all info encrypted. If you wish to place an order and pay by credit card you can fill out the order form on our website where it says "Order" or you can call or fax in your order with all the pertinant info. We can also accept orders from customers who intend to pay by Paypal, check or MO as well. To fax in your order simply print out the order form located on our page and fill in the necessary information being sure to provide a phone number where we can get in touch with you. Our fax number is #1-978-742-9848.

If you do not have a credit card we also accept Paypal ,checks & money orders. If you send a check our bank requires 5 business days for all checks to clear. Money orders will usually be sent out within a couple of days. Make all payments payable to:

• Robozone
• P.O. Box 1412
• Littleton, Ma. 01460
• Phone # 1-978-742-9960
• Fax # 1-978-742-9848
If you are paying for someone else's order please make note of it in a letter indicating the name of the person that placed the order and the toys item number.  On many occasions we have received payment and the name on the check or money order did not match up with any of our customers.

No, sorry but it isn't. Our standard methond of shipping is DHL Ground for domestic orders. Should you have a PO Box your item will be sent via USPS Priority Mail. DHL Next day and USPS Express Mail are also available should your need your order overnight. All international orders are shipped via Global Express Mail. We realize that this manner of shipping may be costly, however we do need confirmation from the postal service that the items have indeed been delivered. All shipping chargeds will be quoted at the time of ordering.

If you are from a country other than the United States, we can still use your credit card as a form of payment. If you do not have a credit card then we only accept international money orders or bank checks in US funds drawn on a US bank. Any other payment method is not accepted.

Shipping prices are quoted on an individual basis if you are international. Depending on where you are dictates how much your shipping costs will be. Suffice it to say that it is better to order quantity if you are international for the best shipping price quote.

Once you have made known your intent to order an item, we will require one more confirmation from you after you are quoted price and shipping costs. AFTER confirmation is made then an item is marked "SOLD" and is held for 7 days for payments to reach us if you are within the United States. If you are international, then we will hold your item and mark it "SOLD" for as long as 15 days and maybe longer. Note: If an item is NOT marked "SOLD" then that just means that we have that particular item in quantity and does not necessarily mean that we forgot you.

We have been an online mail-order service for over six years and have acquired a long list of references. We are certified as a safe shopping site through ePublic Eye. Believe it or not this is an Internet watchdog group that monitors eBusinesses. Click here to see our rating through ePublic Eye.

Every effort is made to notify individuals when payment is received. However don't be surprised if we do not. You see on average we spend approximately 4 - 6 hours per day on the computer answering between 50 and 100 e-mail inquiries on toys. If we e-mailed every individual when payment is received then that would probably mean that an additional 8 - 10 hours would be spent doing follow-ups when payments are received and then nothing would get done!! It's to your advantage to e-mail us back in a few days after sending payment to inquire if it's been received. It's easier to answer you on-the-spot (by hitting "CTRL + R") then searching out your e-mail address then e-mailing you letting you know when payment is received.

Anyone who is not satisfied for any reason will get a refund of their purchase price. Sorry but we do not offer a refund on the shipping, just the item purchased. If you are not satisfied you must return the item to us within 7 days. Do not expect to send it back about two months later when it's convenient for you. The toy must be in the exact same condition as it is received. For instance if you buy a toy in it's box or blister card; you cannot return it if you open this item. The majority of these toys are collectible items and discontinued. Opening a packaged product especially on blister card or sealed in a box detracts from the toy's original value. You cannot return a toy if you've played with it and broke it. Also exchanging one item for something else IS NOT considered an un - satisfied purchase. For example; if you've bought something over 7 days from the returned policy time, and you see something on the website from later updates, you cannot exchange this item because you like a new item better or are now bored with what you originally purchased.

Once payment is received here then it is considered YOUR toy. Every effort is made in packing all orders securely. All toys are carefully inspected to make sure they comply with the description indicated on our website. However, we cannot be responsible for how the shipping companies handle your package after it leaves us. We have been discovering a lot of consumer scams targeting our 100% guarantee return policy. The scenario goes something like this:

1). Customer has obtained a toy through another merchant.

2). Customer has opened the toy in a sealed package, started to play with it and broke it or received a broken toy from same merchant and it was broken in transit.

3). Customer finds the same toy through Robozone and purchases it.

4). Customer receives toy from Robozone in perfectly fine condition but tells us it is broken.

5). Customer tells us that the toy we shipped them is broken toy when in fact they want a refund on the toy and sends us the broken toy from another merchant

To this end, we would suggest insurance. DHL automatically insures packages up to a $100.00 value for free. Any value higher than that then additional insurance will need to be purchased. items sent via the USPS do not hav automatic insurance. Insurance charges, if any, will be quoted with the shipping charge when an order is placed.

For international orders, this is where it gets tricky because all packages are claimed as gifts (as per the instructions of our international customers). The reason for this is to avoid paying duty but there is a cut-off of about $150.00 maximum for gifts. If your order is over $150.00 and you want insurance then an actual value needs to be declared and you may be charged duty. If you do not want insurance on international orders then again we cannot be held responsible if your order arrives damaged. Customs offices around the world have been extra careful with packages since 9/11, resulting in delays for most all international packages. Global Express has been taking on average 7 to 10 days (regular air mail has been taking 1 to 1 and 1/2 months) for delivery.

We will match any other offer that you find on the internet from a legitimate business provided their toy is in relatively the same condition and completeness as ours. This offer only applies to other countries in the continental US. We have no control over another Countries economy when comparing exchange rates. That means anyone with a web-site who is in the toy business. This offer does not include any item found for sale on any related newsgroups or in some classified ads or auctions held on other web-pages.  However we do reserve the right to not honor this stipulation if the price is dramatically different from ours.

Please note: A price match request must be placed at the time of the order. Please do not ask us to match a price if your transaction is already complete.

Like any good business, we buy toys as investments. This means that we buy cases and put them away for the future of our business. Sometimes we do not always get the required wholesale rates and costs that toy manufacturers offer to the big toy chains and are required to pay full retail price. For this reason, we need to sell them for slightly higher. In addition some of these items are very exclusive and in other parts of the country these toy lines do not exist hence we do a lot of selling of the more common items to "not-so-common" areas of the world.

Yes we will always buy and trade toys. Please keep in mind that we do this only in the interest of increasing and varying our toy inventory. We have laid out the guidelines of our buying and trading policy:

We generally pay between 30% - 60% of our selling price. That is, what we think we can sell it at if we do not already have it. Price depends on the popularity of each individual item. We determine popularity and it doesn't always reflect the same as the price guides.

We will also trade for items and we trade usually around 40% - 70% of the item's worth. Again what an item is worth is set by us and not necessarily the price guides. Lately we've been getting offers for trade on your broken or incomplete toys and though incomplete toys interest us we cannot be expected to sell broken toys. Please do not offer broken toys as trade for our complete and unbroken toys, it just doesn't make good business sense.

WE WILL REQUIRE YOUR TRADE ITEMS FIRST SO THAT WE MAY INSPECT THEM.

Sorry for this stipulation but we have been burned in the past where both parties agreed to ship at the same time then the other party never held up their end. When items were finally received we were also disappointed in the condition of said items.

Please do not approach us to trade for items YOU have not yet received. If you have something to sell or trade, then you can send us a list via E-mail. Click here to do this.

Yes we do, below are our Layaway guidelines:

a). Total order must be $200.00 or more.

b). 20% down is required and you must make regular payments from there. The initial 20% down payment must be received within 7 days like our standard method of payment. If you would like us to charge your credit card on a regular basis you must phone in to tell us to do so.

c). Items will be held for a maximum of 2 months. If at the end of 2 months your item is not fully paid for, you will be refunded the amount of money you have paid into the lay-away less the original 20% you put down. This will be kept as a "processing" fee.

We do not sell accessories. Especially Transformer accessories which we get constant requests for. Unfortunately accessories in this area are quite valuable and are kept and accrued in the event we get in a toy that requires them. There are the RARE occasions in which we trade accessories for others that are needed.

99% of our orders are shipped with DHL services. DHL assigns a tracking number to all packages. DHL should send you an automated email containing your tracking number. Once you receive that tracking number you can track your package through the DHL website.

A small percentage of orders are shipped vis the United States Postal service. The Postal service does provide tracking albeit very limited. All orders that are sent either parcel post or priority mail are assigned a Delivery confirmation number. Unfortunately this number will only tell you when a package has been shipped and when it has been delivered. Nothing in between. If you would like your tracking number please email us at info@robozone.com or call us at 978-742-9960. We would be more than happy to track down your package for you or you may do so on your own through the USPS website.